Q: What is a software license?
A: A software license is a program code of the software product by Pilot Group. The software package includes a set of scripts, and may include associated media, printed materials, and online or electronic documentation, such as administration and installation manuals. Please read more in our License Agreement.
Q: How much does it cost to install the SocialBiz social networking script?
A: Installation service is provided for free to all customers who purchased a license. Contact us to request installation.
Q: How much does it cost to install a module?
A: Installation of a ready module/add-on is free of charge. If you would like to create a new module, according to the specification you provide, it will cost extra. Please contact email@example.com to receive a free estimate.
Q: Can I have a discount?
A: Yes, you can. Check this information page or contact firstname.lastname@example.org for more details.
Q: Can I try the software?
A: Yes, you can. Two options are available.
1. Check an online demo of the PG SocialBiz software. Both user and admin modes are available for testing.
Note! The database of the online demo is re-set several times a day. Your changes will be saved for only a couple of hours or so.
2. You can try the software on your server. Both user and admin modes will be available for testing and review along with the files structure.
Make sure your server supports the product system requirements
Request your free trial on this page.
Q: I bought the script. Is my site 100% open code?
A: Yes, none of the files are encrypted. You can change whatever you want on your site — be it functionality, applications, design modifications, etc.
Q: What is your upgrade policy?
A: It is a general rule that our customers are entitled to receive free upgrade packages within 12 months after initial purchase.
After the 12 months are over, you will be able to receive updates (new product versions) for half the price — only 50% of the cost of the product that you wish to upgrade to. It will not only give you the newest product version but will prolong your right to receive free updates for one more year.
Q: What is your moneyback policy?
A: You can have your money returned to you within 30 days after the date of purchase. The moneyback policy applies to product license, product add-ons, and 30 days of hosting services rendered to you. Customization and design integrations services, as well as custom add-ons, require special involvement, therefore their cost cannot be returned to you.
Q: What are custom add-ons?
A: These are the add-ons developed and supported by Pilot Group Experts Team. View the list of the custom add-ons and services in the Marketplace.
Q: How many site members does PG SocialBiz support?
A: The number of supported members on your site will depend on your server.
To be more specific, Intel(R) Pentium(R) D CPU 3.40GHz 2 cores 3GB RAM CentOS release 4.7 will hold up to 90-100 thousand users.
Xeon E3-1240 3.3 GHz (4 cores/8 threads), Intel S1200BTL, 8GB RAM, 2×1000 GB HDD SATA, 2xGigabit LAN should hold up to total of 500 thousand users, among them 100-150 passive users online and 10-20 active users online.
By active users we mean people who perform search simultaneously. Passive users can view profiles, chat, read blogs, and engage into other site activities that are not concurrent.
More powerful servers can hold even more users than that.
It is also possible to optimize the software and server configuration for better results with the help of the PG Experts team (email@example.com).